We are looking for a Delivery Manager with strong experience in delivering software solutions, preferably within the financial industry, to be the single point of day-to-day contact for our clients, providing delivery oversight, account management and commercial management of our relationships. Must understand technology project delivery across the development lifecycle and have relevant business domain knowledge. • Take full responsibility for one client relationship, including definition, managing the margin on each project, invoice process and the target profitability documentation, and expectations management. • Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully. • Successfully communicate issues, manage client expectations, and being accountable for building trusted relationships with delivered satisfaction. • Ensure that realistic project, quality, change control, and risk management processes are maintained, including revenue and cost forecasting. • Ensure clients gain a high level of confidence in our service capabilities and contribute to the growth of assigned accounts in the Insurance area. • Support the presales activities involved in acquiring new clients being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal.
Qualifications and Experience
• At least 5 years experience in managing agile software development projects, preferably in the financial services industry. • Fluent Dutch and English (at least C1 level). • Ability to build and maintain trusting client relationships up to executive level within client organisations. • Skilled in technology delivery, people and change leadership. • Strong focus on customer service and client satisfaction. • Ability to think strategically and manage stress well in order to retain objectivity and keep overall objectives in mind. • Strong management methods, techniques and tools for effective delivery management from initiation to implementation. • Previous experience working with Agile/Scrum methodologies. • A willingness and desire to get under the skin of technical problems whilst also being able to think, operate and influence at Executive level. • Contract management methods/techniques and experience.
BENEFITS: • Competitive salary package. • Robust benefits package (Bonuses, Discounts and Stock Options). • Diverse activities with a high international share and a wide range of topics. • State of the art technology. • Ongoing learning opportunities – complex projects, training, coaching, conferences, workshops, certifications, online learning platforms, subscriptions, etc. • We live Work-Life-Balance with flexible working hours, home office possibilities. • Diverse company social life - events, sports tournaments, team buildings, passion groups (e.g. hiking, book club, green team). • Multicultural environment - working with colleagues and clients across different countries.