Responsibilities

WHAT ARE WE LOOKING FOR:

We are looking for a Delivery Manager to be the single point of day-to-day contact for our clients, providing delivery oversight, account management and commercial management of our relationships. 
 
Candidates will have delivery experience working within London Market or general insurance and have a genuine passion for both insurance and technology delivery. It’s required to have understanding of the concepts of information and communications technology, as well as comprehensive knowledge of relevant development life-cycles.

Candidates will work flexibly from home, from the London office and on-site at customer offices. Some international travel will be needed, for example travelling to our delivery locations throughout Europe and Latin America. Whilst the digital world of work has progressed, we still believe that face-to-face relationships are important.

Candidates must have hands on technology delivery experience through Delivery Manager, Senior Project Manager or Digital Consultancy type roles. This opportunity can be seen as the next step in the career for a Senior Project Manager, Project Engineer, Product Manager, Business Analyst or even for someone who is already doing a similar job, like Senior Account Manager and wants to work within an international, established yet fast growing digital organization as Endava and with the biggest names in the Industry.
     
In role, candidates will work in conjunction with sales colleagues and will proactively shape proposals and bids, build and maintain great client relationships through successful delivery, manage strategic account plans and be the figurehead of Endava delivery for clients. We don’t need you to have done all of these things before, there’ll be lots of opportunity for personal and career development. 
 
Ultimately, this is a leadership role and candidates must be able to motivate and lead their teams, ensure long-term health of their client accounts, and be accountable for the overall success and profitability of the accounts.

• Take full responsibility for one or more client relationships, including definition, managing the margin on each project, invoice process and the target profitability documentation, and expectations management.
• Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully.
• Successfully communicate issues, manage client expectations, and being accountable for building trusted relationships with delivered satisfaction.
• Ensure that realistic project, quality, change control, and risk management processes are maintained, including revenue and cost forecasting.
• Provide insurance SME knowledge and a willingness to share that experience.
• Ensure clients gain a high level of confidence in our service capabilities and contribute to the growth of assigned accounts in the Insurance area.
• The project manager and team will report to you - you will own the delivery to the client, direction/visions, ensuring Endava’s project methodology (TEAM) processes are followed, and ensure that all work has a clear business case that our team understands. You are the senior decision maker on the account.
• Work to fully understand your client’s business, not just the technical side, with a continued focus on customer and business benefits.
• Support the presales activities involved in acquiring new clients being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal.

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