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New York

Delivery Manager - Insurance

Project Delivery Management
 
 

Responsibilities

WHAT ARE WE LOOKING FOR?  

We are looking for a proven account manager to be the single point of day-to-day contact for our clients. 

The candidates we are looking to hire should have in-depth experience working with Insurance clients and projects in a consulting space.

Candidates must be able to work both from home and on-site at customer offices, as well as traveling to our Delivery Units, as required. 

Candidates must understand the concepts of information and communications technology, as well as comprehensive knowledge of relevant development life cycles. 

Candidates must be skilled in content shaping for proposals and bids (in line with the Endava Business Winning Process), maintaining good client relationships, strategic account plans (partnering with sales), and aligning expectations of the solutions we deliver. 

Candidates must be able to motivate and lead their teams, ensure the long-term health of their client accounts, and be accountable for the overall success and profitability of the accounts. 

 

Main duties:  

Commercial Management  

  • Manage the margin on each project and the target profitability  
  • Manage invoice payment process and work with the accounts team 
  • Produce financial/effort forecasts in PAS (Project Accounting System) in line with the monthly reporting cycle  
  • Drive work to our nearshore centers  

Contract and Risk Management  

  • Work only within a clearly defined SOW.
  • Briefing delivery teams on key contractual and commercial terms, to ensure all members are aligned with Endava obligations.  
  • Maintain risk and issue log which must be discussed with the team, AGU head, and the client.  
  • Manage the calendar of contract renewal rate discussions and manage the client accordingly.  

Relationship Management  

  • The client’s key delivery contact- communicate issues, manage client expectations, and be accountable for building trusted relationships with delivered satisfaction.  
  • Oversee handover from the bid process to delivery, ensure operation as one team, and adequate communication.  
  • You are accountable for networking within the client account and understanding and documenting the client organization structure – explicit and implicit power and influence structures – intending to exploit these in terms of working with the sales team to develop the account and generate new business.  
  • Avoid becoming dependent on individuals. i.e. the account should not be at risk from client re-organization.  

Delivery Success  

  • The project manager and team will report to you- you own the delivery to the client, direction/visions, ensuring TEAM (The Endava Adaptive Model) processes are followed, and ensure that all work has a clear business case that our team understands.  
  • You are the senior decision-maker on the account.  
  • Full understanding of the client’s business, not just the technical side  

Building the Business  

  • Accountable for bid management, coordinating sales support, running regular internal program boards, setting up account planning sessions, loss reviews, and ensuring we create and regularly update case studies relevant to your accounts  

Developing Endava & Building High-Performance Teams  

  • Manage logistical issues building your team, working with DUs (Delivery Unit), promoting client success, seeking feedback on performance, developing our people/capabilities, and ensuring fresh staff is properly briefed about the client/project/team.  

Leveraging the Endava Organization 

  • Leverage the full organization to solve clients’ business problems.  
  • Relationship of Delivery Manager to Sales: You should work with the sales team to manage the account plan, and assist in building our business within your accounts  
  • Relationship of Delivery Manager to delivery team lead: The delivery team is accountable for producing all artifacts on the project. However, the delivery team report to you, you are accountable to the AGU head for the overall delivery success, and accountable for communication and managing expectations with the senior client sponsors  

 

Qualifications and Experience

Requirements:  

  • 10+ years’ experience in a similar role  
  • Bachelor’s Degree from an accredited university  

Skills Required:  

  • Possess strategic perspective and stress management skills to retain objectivity and keeping overall objectives in mind.  
  • Leadership and influence skills to motivate and achieve success  
  • Proficient in methods and techniques for structured reviews, technical diagrams, test plans, business cases, and all key deliverables  
  • Strong project management methods, techniques, and tools for effective management from initiation to implementation  
  • Contract negotiation and contract management methods/techniques  
  • Project planning and control techniques and risk management  
  • Broadly skilled in information and technology  
  • Strong Customer Service and client satisfaction  
  • Exceptional spoken and written English language  

 

Additional Information

Offer and Benefits:  

  • Opportunity to work in a Global Organization  
  • Career Development opportunities  
  • Work/Life benefits  
  • Travel opportunities
  • Competitive salary package 
  • Training opportunities  
  • Robust benefits package which includes options for: 
    • Healthcare Insurance  
    • Dental Insurance  
    • Vision Insurance  
    • Short / Long Term Disability  
    • 401(k) with company match  
    • Flexible Spending Accounts (Medical, Transit, and Dependent Care)  
    • Paid Life Insurance and AD&D Coverage  
    • Wellness Benefits

We are an equal opportunity employer and are committed to a diverse workforce. We are committed to a policy of equal employment and will not discriminate against an applicant based on their age, sex, sexual orientation, gender identity, race, colour, creed, religion, national origin or ancestry, citizenship, marital status, familial status, people with physical or mental disabilities, pregnancy or any other category protected under the laws we operate under. 

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