Skip directly to search

Skip directly to content

 

Rosario

Service Desk Analyst

Service Desk
 
 

Responsibilities

  • Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel
  • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures
  • Advise customers on appropriate course of action and timelines using a professional, customer oriented language
  • Act as an interface between customers and Endava support teams
  • Collaborate with internal/external departments to deliver a high quality service

 

 

Qualifications and Experience

  • Advanced English skills - mandatory 
  • Passionate about technology (we will teach you the rest)
  • Strong communication, problem solving and interpersonal skills
  • Open to working with demanding customers and deliver to tight deadlines
  • Adaptable and good team player

 

Additional Information

What's in it for you?

  • Company paid subscription to e-Learning Platforms
  • Access to technical and soft skills trainings (Design Thinking, Customer Care, Stress Management, etc.)
  • Best in class medical care subscription
  • Experience in working with ITSM tools, Active Directory, MS Office, Azure etc.
  • Access to growth opportunities in a global and fast developing company
  • Special discounts and offers
  • Fitness deduction
  • Referral bonuses for new hires recommended by you
     

Your working schedule:

  • Shift flexibility
  • Hybrid work model
     

The rest is for you to discover!

We are listening

How would you rate your experience with Endava so far?

We would appreciate talking to you about your feedback. Could you share with us your contact details?