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Medellín

Senior AM Engineer Devops with Java or Python (Support Service)

Application Management
 
 

Responsibilities

  • As part of the Level support team, ensure all the support tickets received from the Level 1 support 
    desk guys are: categorized, solved, or escalated to the Level 3 support team using the JIRA Service 
    Management Tool.
  • Working closely with internal clients, technicians, and managerial staff
  • Developing small solutions to day-to-day needs and automating tasks.
  • Software Bug Fixing, mostly routing, and configuration related using Java or Python 3
  • Support for application release and monitoring, using tools like Datadog, Amazon CloudWatch, and Kibana.
  • Lead the Release Management process, being the owner of the release Branch using Github, Jenkins, and scripting.
  • Lead two more teammates, ensuring good communication with other teams.
  • Client facing (Backoffice)

 

Qualifications and Experience

Whole hands-on experience: In an enterprise-level project, on that technology. Worked on it and can set 
it up, from scratch, in a new project.
• Ticketing management experience and service workflow system
• Skills on AWS IaaC toolkit (Lambda, S3, SQS, Dynamo dB, EC2, Systems Manager, API Gateway)
• CRUD in Database DynamodB or another NoSQL database. Read in another SQL database.
• Algorithms, Scripting, Techniques & Data Structures
• Build, deploy, and environments configuration
• Excellent data analysis, including statistics and forecasting.
• Understanding of programming algorithms focused on troubleshooting and finding bugs.
• Experience reading logs for troubleshooting.

  • Java or Python 3
  • Github
  • DataDog
  • Amazon Cloudwatch
  • Kibana
  • Terraform
  • Jenkins

• Nice to have previous experience as Backend support Developer

• English proficient B2.

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