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Bogota

Senior Support Engineer

Infrastructure
 
 

Responsibilities

  • Offering 3rd line support - Investigating and fixing problems escalated from lower support lines
  • On-call support
  • Document troubleshooting and problem resolution steps to provide guidance to junior support teams
  • Work within established configuration and change management policies to plan agree and deliver changes
  • Attending problem meetings with clients and internal managers
  • Monitoring and performance improvements

 

Qualifications and Experience

  • Cloud knowledge: Microsoft Azure/ AWS
  • Practical experience in managing large enterprise systems
  • Experience in supporting services for Microsoft technologies:
    • Manage Windows Servers 2012/2016/2019
    • Manage Active Directory, Azure AD, DNS, DHCP, File and Print
  • Administration of VMware/Hyper-V virtualization infrastructure
  • Knowledge of servers hardware from various vendors
  • Knowledge of enterprise storage systems – HP, DELL, EMC, Netapp
  • Knowledge of Microsoft Exchange – on-prem and hybrid solution with O365
  • Knowledge of Citrix XenApp Server - an advantage
  • Experience in scripts writing: Batch, PowerShell etc - an advantage
  • Strong communication skills
  • Fluent in English

 

 

 

Additional Information

In-depth knowledge or holding any of the below certifications is a plus:
• MS Certifications (MCTS, MCITP, MCSE) in the field of System Administration
• VMware Certification (VCP)

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