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Support Consultant (Cloud Operations)



  • Your main responsibility will be to support highly available production environments with a particular focus on optimization and troubleshooting of content delivery networks
  • Respond to and resolve customer technical tickets within specified SLA terms
  • Responsible for providing ongoing service support and system administration tasks
  • Increase system efficiency through scripts, templates, blueprints, workflows, CI/CD orchestration tools, and other automation technologies
  • Automate the provisioning of cloud resources
  • Work closely with the Infrastructure Architects and Development teams in the design, engineering, and planning of infrastructure and how it takes advantage of the CDN
  • Deliver security-related enhancements at the CDN layer
  • Troubleshooting customer environments and applications relating to failures and performance issues related to CDN
  • Responsible for providing ongoing service support and system administration tasks
  • Contribute to our existing knowledgebase and team growth in your area of expertise


Qualifications and Experience

  • Excellent communication skills, both verbal and written
  • 5+ years of working in the IT Domain
  • 3+ years of experience working with public cloud platforms\Extensive, hands-on, experience with CDN management Akamai/CloudFront/Varnish (Akamai experience preferred)
  • In-depth knowledge of one of the following cloud platforms: AWS, MS Azure or GCP
  • Solid DevOps skills
  • Strong network experience including network transport (TCP)/ DNS/ IP / HTTP / quic / RTMP / HLS and other protocols, and browsers and relevant troubleshooting issues
  • Knowledge of security systems including WAF and Bot Mitigation
  • Experience with Linux/Unix and programming languages such as Python, Java or shell scripting with web technologies such as HTML, JavaScript and CSS
  • Expertise in Network and Cloud automation with affinity for writing maintainable code in languages such as JS, Python or Ruby, Shell
  • Strong communication and collaboration skills


About Endava

Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia, Uruguay and Venezuela.

Managed by Endava provides peace of mind to our clients that their cloud applications and infrastructure are always operating efficiently and flawlessly, and most importantly are continuously evolving and improving using Endava’s innovation and expertise.

 In your role you will be part of a larger international team, the Cloud Operations team. You will be working on complex, rewarding projects and since we highly value your personal and professional development, we will support you to ensure you are always up to date with the latest technology and industry trends.  

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