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Senior DevOps Support Engineer



  • Your main responsibility will be to support highly available production environments with a particular focus on optimization and troubleshooting of content delivery networks
  • Respond to and resolve customer technical tickets within specified SLA terms
  • Responsible for providing ongoing service support and system administration tasks
  • Increase system efficiency through scripts, templates, blueprints, workflows, CI/CD orchestration tools, and other automation technologies
  • Automate the provisioning of cloud resources
  • Work closely with the Infrastructure Architects and Development teams in the design, engineering, and planning of infrastructure and how it takes advantage of the CDN
  • Deliver security-related enhancements at the CDN layer
  • Troubleshooting customer environments and applications relating to failures and performance issues related to CDN
  • Responsible for providing ongoing service support and system administration tasks
  • Contribute to our existing knowledgebase and team growth in your area of expertise


Qualifications and Experience

  • Excellent communication skills, both verbal and written
  • 5+ years of working in the IT Domain
  • 3+ years of experience working with public cloud platforms\Extensive, hands-on, experience with CDN management Akamai/CloudFront/Varnish (Akamai experience preferred)
  • In-depth knowledge of one of the following cloud platforms: AWS, MS Azure or GCP
  • Solid DevOps skills
  • Strong network experience including network transport (TCP)/ DNS/ IP / HTTP / quic / RTMP / HLS and other protocols, and browsers and relevant troubleshooting issues
  • Knowledge of security systems including WAF and Bot Mitigation
  • Experience with Linux/Unix and programming languages such as Python, Java or shell scripting with web technologies such as HTML, JavaScript and CSS
  • Expertise in Network and Cloud automation with affinity for writing maintainable code in languages such as JS, Python or Ruby, Shell
  • Strong communication and collaboration skills

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