Responsibilities

AM Engineer level 2 to deliver Triage and Support for incidents and Requests raised by end users Initially focused on Identity Management, but with the possibility of a future Scope extension. Doing tasks like Enroll users, reset passwords, perform a bulk upload of user ID’s as needed, Develop process documentation like Standard Operation Procedures (SOP) and Runbooks and FAQ’s.

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This position will also provide support to managers/approvers to follow up on scheduled user access campaigns. Helping with Phishing email campaigns, Supporting CrowdStrike onboarding and offboarding devices and escalating tickets when necessary to internal customer resources.

• Understanding of Identity and Access Management principles.
• Exhibit advanced interpersonal skills to effectively deals with individual or group conflicts interacting with end users or client side.
• Time management to prioritize workload and take efficient decisions for urgent requests.
• Troubleshooting access issues for applications and LDAP systems.
• Periodically review and update documentation related to processes and daily work.
• Good team player, positive attitude, decision-making, conflict management, organizing and planning, trust, and transparency.
• Passionate for the IT industry.
• Willing to learn and take on challenges.
• Strong oral and written communication English skills.

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