Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel
Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures
Advise customers on appropriate course of action and timelines using a professional, customer oriented language
Act as an interface between customers and Endava support teams
Collaborate with internal/external departments to deliver a high quality service