Service Operations Manager is a key role within Internal Tech at Endava, whose primary responsibility is the day-to-day management of technical support delivery teams.
The Service Operations Manager is responsible for the operational quality, compliance, and regulatory standards that need to be met within the technical support delivery and management, which includes managing teams of support engineers against operational KPI’s and ongoing service improvements.
The Service Operations Manager will work closely with Service Delivery Managers to ensure value is maintained through efficiency and optimization along with the prioritization of effort and coverage of contracted services to the internal customers.
THE FOLLOWING SKILLS WOULD BE A PLUS
Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 10 000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay.
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