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Sofia

Applications Management Career Accelerator

Application Management
 
 

Responsibilities

AM Career Accelerator is just the right solution for all professionals advanced in the world of customer service and technical support who are ready to enhance their skillset and start the journey of a technical savvy Applications Management Support Engineer.

This opportunity is meant for people wanting to upskill and join our international team of Endavans with vast experience in a considerable range of projects in the fields of Payments and Financial Services, TMT, Consumer Products, Retail, Mobility, and Healthcare.

Aimed at people with 1st level support experience, the Endava AM Career Accelerator allows fast-track opportunities for career growth within a technically excelling team and the prospect of learning on the job, working on real projects in a safe environment, supported and mentored while receiving a competitive salary from day one and a permanent contract.

Join the Endava AM Career Accelerator today, for the possibility to grow into 2nd level support engineer and a further career path to a 3rd level support engineer. Get the chance to learn from our European mentors and gain hands-on experience along with the opportunity to join our regional teams.

Responsibilities:

  • Proactive management of business-critical investment management systems, identifying issues and potential problem areas.
  • Interact with various internal IT support functions: Infrastructure, DevOps, Development, Quality Assurance, Operations, external IT departments and 3rd party vendors to troubleshoot and resolve complex incidents.
  • Take part in a rota for out of working hours deployments.
  • Identify areas of improvement with regards to recurring support requests and areas that can be automated.

 

Qualifications and Experience

  • Experience of supporting business critical environments.
  • Strong organisational skills and ability to successfully manage multiple tasks.
  • Ability to build effective relationships with business users.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills, with ability to manage client communications and their expectations.
  • Experience with any IT domain will be considered advantage: Windows and/or Linux servers, Networks, Applications support, etc.
  • Service Desk experience and related tooling would be also considered as an advantage.

 

Additional Information

BENEFITS

  • Paid upskilling program
  • Fast-paced international environment
  • Work on projects for some of the biggest brands worldwide
  • Multiple career development opportunities
  • Access to tools that drive continuous learning
  • Involvement in multiple initiatives to drive technical excellence
  • Training/ certifications and career development
  • Additional holiday days
  • Food vouchers
  • Medical care
  • Special discounts and offers
  • Endava shares
  • Open office space with various entertainment games – PS, table tennis, football and more
  • Endava referral bonus

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