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Sofia

Application Management Engineer L2

Application Management
 
 

Responsibilities

  • Proactively monitor and maintain production applications availability.
  • Championing the resolution of support tickets with a fix once, fix forever mentality
  • Act as first-line responders to critical application/platform issues. E.g. Application availability, transaction failures.
  • Triaging for application tickets/service incidents, identifying common known issues, and routing tickets that require further attention to relevant teams/3rd parties.
  • Collaborating with the team and others to resolve tickets, act as a point of contact for teams that require data, logs, configuration, info from the protected payment systems.
  • Ensure compliance to both PCI and IA standards, through patching and vulnerability management
  • Maintain production service availability SLA’s
  • Manage, monitor and improve MTTF & MTTR of Production Applications
  • Take part in a 24/7 oncall rota
  • Release new applications and application configuration to PreProduction and Production environments.
  • Identify areas of improvement with regards to recurring support requests and areas that can be automated.
  • Become a power user of Jira for the team to help in analysis of support issues \ team activities.

 

Qualifications and Experience

  • Proven strong communication & problem analysis skills
  • Experience with Jira or other bug tracking software
  • Familiarity with working in a linux/unix environment
  • Familiarity with supporting a java enterprise application and associated technologies such Apache Tomcat, JVM, FTP, curl, etc
  • Knowledge of Implementation\deployment of java applications
  • Strong adherence to process and procedure
  • Troubleshooting skills/experience
  • Good organizational and administration skills
  • Experience of monitoring in 24 x 7 Web \ SaaS Environment
  • Strong team player with great interpersonal skills

Desirable Skills:

  • Basic database experience is a plus
  • Having worked with Chef, Ansible or scripting such as Python would be a bonus.
  • Experience with Java applications
  • Have used a version control system before such as bitbucket

 

About Endava

Endava is reimagining the relationship between people and technology. For the past 20 years it has helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 6200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.

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