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Skopje

Senior User Engagement Specialist

Creative
 
 

Responsibilities

  • Creating strategies and campaigns that improve targeted user metrics;
  • Analyzing user engagement data;
  • Optimizing conversion rates;
  • Optimizing steps to improve the results of the products;
  • Working closely with design and development teams to improve the overall user journey and experience on multiple digital platforms and products.

 

Qualifications and Experience

  • 2 years of experience with marketing automation tools;
  • Experience with tools such as Braze, Leanplum, Iterable, etc.;
  • Creating communication strategies for CRM;
  • Creativity and curiosity in defining metrics and KPIs;
  • Excellent analytical skills and understanding of conversion channels;
  • Analyzing user data and feedback;
  • Understanding the user journey of digital products;
  • Advanced knowledge of the English language, both spoken and written. 

 

The following skills would be a plus:

  • Knowledge of HTML/CSS;
  • Understanding of UX processes;
  • Knowledge of Agile methodology.

 

Additional Information

  • Possibility to work together with teams from other countries;
  • Supportive, friendly and healthy work environment in an international company;
  • Continuous learning opportunities (coaching and on the job learning, trainings, certifications, conferences);
  • Private health insurance;
  • Social and sport benefits, foreign language courses;
  • Flexible working hours;
  • Endava referral bonus.

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