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Onsite Support Engineer



  • Help group IT support teams in maintaining Endava IT infrastructure
  • Provide onsite and remote desktop support for employees using Endava IT assets and systems
  • IT hardware asset management
  • Update internal documentation and procedures
  • Offer technical expertise for non-technical staff
  • Respond to high priority issues in a timely manner to assure business continuity
  • Out of business hours on-call for high priority issues
  • Maintain Access Control and CCTV systems
  • Provide IT support for conferencing equipment, collaboration rooms and printing services


Qualifications and Experience

  • Experience in Windows 10 and MacOS (installation, operation and troubleshooting)
  • Imaging and deploying Windows equipment using various tools including SCCM and Intune
  • Hardware support: Various Windows and Apple devices
  • Active Directory and Azure Active Directory knowledge
  • Knowledge of networking concepts, principles and troubleshooting skills
  • Microsoft Office 365 administration knowledge 
  • Video conferencing (implementations and troubleshooting), printing support, patch management, asset management
  • Data center equipment physical maintenance
  • ITIL awareness
  • Experience in using ITSM tools
  • Excellent customer service and interpersonal skills
  • Excellent English communication skills (verbal and written)
  • Awareness of IT hardware and security audits
  • Experience maintaining Access Control and CCTV systems
  • Experience with PowerShell scripting (nice to have)

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