Job Details

Responsibilities

Help group IT support teams in maintaining Endava IT infrastructure
Provide onsite and remote desktop support for employees using Endava IT assets and systems
IT hardware asset management
Update internal documentation and procedures
Offer technical expertise for non-technical staff
Respond to high priority issues in a timely manner to assure business continuity
Out of business hours on-call for high priority issues
Maintain Access Control and CCTV systems
Provide IT support for conferencing equipment, collaboration rooms and printing services

Experience in Windows 10 and MacOS (installation, operation and troubleshooting)
Imaging and deploying Windows equipment using various tools including SCCM and Intune
Hardware support: Various Windows and Apple devices
Active Directory and Azure Active Directory knowledge
Knowledge of networking concepts, principles and troubleshooting skills
Microsoft Office 365 administration knowledge
Video conferencing (implementations and troubleshooting), printing support, patch management, asset management
Data center equipment physical maintenance
ITIL awareness
Experience in using ITSM tools
Excellent customer service and interpersonal skills
Excellent English communication skills (verbal and written)
Awareness of IT hardware and security audits
Experience maintaining Access Control and CCTV systems
Experience with PowerShell scripting (nice to have)