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Service Desk Analyst with Swedish

Service Desk


  • Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.
  • Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
  • Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
  • Act as an interface between customers and Endava support teams.
  • Collaborate with internal/external departments to deliver a high-quality service.


Qualifications and Experience

  • Advanced English and Swedish language skills - mandatory 
  • Passionate about technology (we will teach you the rest)
  • Strong communication, problem solving and interpersonal skills.
  • Open to working with demanding customers and deliver to tight deadlines.
  • Adaptable and good team player


Additional Information

What's in it for you?

  • Company paid subscription to e-Learning Platforms
  • Access to technical and soft skills trainings (Design Thinking, Customer Care, Stress Management, etc.)
  • Best in class medical care subscription
  • Experience in working with ITSM tools, Active Directory, MS Office, Azure etc.
  • Access to growth opportunities in a global and fast developing company
  • Special discounts and offers
  • Fitness deduction
  • Referral bonuses for new hires recommended by you

Your working schedule:

  • Shift flexibility
  • Hybrid work model

The rest is for you to discover!

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