Skip directly to search

Skip directly to content



Applications Management L2 Engineer

Application Management


  • Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs and perform initial investigation
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Proactive monitoring and performing requirements analysis
  • Ownership of the issues escalated to L3 and L4 and update audience on progress
  • Documenting and communicating the results of your efforts
  • Working closely with clients, technicians, and managerial staff
  • Ensuring solutions meet business needs and requirements
  • Performing user acceptance testing.
  • Be part of Problem management and Change management processes


Qualifications and Experience

  •   Experience working with customers. 
  •   Experience with SQL or MS Excel for data processing or reporting. 
  •   Very good analytical thinking focused on details. 
  •   Strong written and verbal communication skills. 
  •   High knowledge of English language, C1 level. 
  •   Capable of identifying trends and using statistics to interpret data. 
  •   Organized, methodical and structured approach to work, attention to details 
  •   Ability to evaluate the current environment, gather needs, and propose a recommended CM solution. 
  •   Curiosity and business acumen. 
  •   Self-starter and driven. 
  •   Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients, etc.) 

We are listening

How would you rate your experience with Endava so far?

We would appreciate talking to you about your feedback. Could you share with us your contact details?