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Iasi

Applications Management L2 Engineer

Application Management
 
 

Responsibilities

  • Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs and perform initial investigation
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Proactive monitoring and performing requirements analysis
  • Ownership of the issues escalated to L3 and L4 and update audience on progress
  • Documenting and communicating the results of your efforts
  • Working closely with clients, technicians, and managerial staff
  • Ensuring solutions meet business needs and requirements
  • Performing user acceptance testing.
  • Be part of Problem management and Change management processes

 

Qualifications and Experience

  •   Experience working with customers. 
  •   Experience with SQL or MS Excel for data processing or reporting. 
  •   Very good analytical thinking focused on details. 
  •   Strong written and verbal communication skills. 
  •   High knowledge of English language, C1 level. 
  •   Capable of identifying trends and using statistics to interpret data. 
  •   Organized, methodical and structured approach to work, attention to details 
  •   Ability to evaluate the current environment, gather needs, and propose a recommended CM solution. 
  •   Curiosity and business acumen. 
  •   Self-starter and driven. 
  •   Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients, etc.) 

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