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Cluj-Napoca

Service Desk Analyst

Service Desk
 
 

Responsibilities

  • First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel
  • Monitor Customer infrastructure alerts using specific tools
  • Log and classify each incident or request using Service Management tools
  • Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
  • Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
  • Keep Customer updated on agreed intervals, based on Service Level Agreements
  • Provide details on cause, resolution or steps using non-jargon terms
  • Act as an interface between Customers and Endava support teams

 

Qualifications and Experience

  • Advanced English skills - mandatory
  • Passionate about technology, even if you don’t have previous experience in IT
  • Strong problem solving and communication skills
  • Open to working with demanding customers and deliver to tight deadlines
  • Adaptable and good team player

 

Additional Information

What's in it for me?

  • Get a full time Job
  • Experience a fast paced environment, working on a 24/7 shift pattern schedule (3 shifts)
  • Take IT trainings to become an agile computer user and other training relevant to you
  • Gain exposure to technologies like: windows server, VMware, exchange server, monitoring tools etc
  • Unlock your potential and gain access to IT job roles
  • Communicate with customers, in a customer-oriented environment

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