Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.
Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
Act as an interface between customers and Endava support teams.
Collaborate with internal/external departments to deliver a high-quality service.