Job Details

Responsibilities

Review open accounts for collection efforts.
Regular follow up with customer contacts, Customer Engagement Managers and
Project Managers to ensure as early as possible payments.
Make outbound collection calls or emails in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify proactive issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports ( ageing).
Provide timely follow up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Send invoices to customers either in hardcopy or soft copy and any other statements required.
Accounting reporting and query resolution.
Prepare reports and reconciliations.
Assist with month-end closing.
Respond to all customer inquiries.
Continuously improve processes.
Open to work cross markets.
Standard Operating Procedure creation and updating.
Ensure Key Metric’s are met and service is delivered to end users as expected.
Special and ad hoc projects as assigned by AR Team Leader.

BA in Economics or Finance.
Ideally 2+ years of experience within Accounts Receivable area together with some supervisory experience and a willingness to learn and develop in this direction.
Sufficient experience in a similar capacity, international set up preferable.
Good understanding of Oracle Fusion and finance business processes.
Excellent written and verbal English skills.
Knowledge of procedural controls and data validation techniques required.
Strong analytical thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed.
Proficiency in:
-Planning and organization
-Attention to details
-Numeracy
-Information Acquisition
-Team work
-Customer focus
-Persistence and focus on targets

Benefits:

Competitive salary package.
Private Medical Insurance.
Meal tickets.
Sport allowance.
Robust benefits package (Bonuses, Discounts and Stock Options).
Diverse activities with a high international share and a wide range of topics.
Ongoing learning opportunities – complex projects, training, coaching, conferences, workshops, certifications, online learning platforms, subscriptions, etc.
We live Work-Life-Balance with flexible working hours and home office possibilities.
Diverse company social life - events, sports tournaments, team buildings, passion groups (e.g. hiking, book club, green team).
Multicultural environment - working with colleagues and clients across different countries.