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Oracle Support Analyst

Internal IT


For our Oracle Support Center Team, Endava is looking for a dedicated Oracle Support Analyst who will work closely with Endava’s users and business partners and will be responsible to:

• Engage with internal business users across different business functions to analyze and address reported system issues under Procurement and Accounts Payable pillars (requisitions, purchase orders, invoices, payments, supplier master data maintenance queries)
• Manage multiple tasks, troubleshoot issues, get involved in on going Oracle implementation projects
• Contribute to the maintenance of knowledge base of current Oracle related tools, methods and best practices
• Participate in root cause analysis of identified P2P issues and contributes to recommendations on remediation plans including methods, procedures, and technologies to ensure issues are resolved
• Communicate technical information to both technical and non-technical audience
• Work under minimal supervision


Qualifications and Experience

• Desirable 1 to 2 years of demonstrated experience in Oracle ERP: EBS/Cloud products
• Hands on experience in an application support position
• Demonstrated experience in Procurement/Payables functional areas
• Knowledge of Oracle Applications Cloud system configurations/setups would be a plus
• Experience working with various groups and individuals to gather requirements, identify, test and implement solutions efficiently
• Bachelor’s Degree in Business Informatics, experience with MS Word, Excel and Outlook
• Highly motivated, strong analytical mind, good interpersonal and presentation skills and able to work under pressure


Additional Information


• Opportunity to work in a Global Organization
• Career Development Programs
• Work/Life benefits
• Fast-paced international environment
• Training opportunities
• Specials Discounts and Offers

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