The Service Delivery Manager is a key role within Internal Tech at Endava, whose primary responsibility is the day-to-day management of a services portfolio.
The SDM is responsible for delivering any agreed contracted services to the internal customers from the initial transition and throughout the live service. This involves all aspects of delivering a service from monitoring and managing SLAs, production of monthly reports, continual service improvement, and management of any operational support issues such as Major Incident Management.
The following skills would be a plus:
Endava is reimagining the relationship between people and technology. For the past 20 years it has helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 10 000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.
How would you rate your experience with Endava so far?
We would appreciate talking to you about your feedback. Could you share with us your contact details?