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Senior Network Support Engineer



  • Offering client support - Investigating and fixing escalated problems;
  • Debugging and fixing problems with wide-area and local-area business networks;
  • Discussing problem resolution with client and internal managers;
  • Analyzing and making changes to infrastructure to improve performance;
  • Ensuring the correct set-up of monitoring systems;
  • Maintaining and improving support information and documentation;
  • Mentoring junior technical staff;
  • Occasional involvement in installation projects (including travel to other countries)


Qualifications and Experience

  • +3 years of experience in Network Engineering
  • Good understanding of TCP/IP networking and security
  • Experience of supporting Cisco switched and routed networks to the highest level of support escalation
  • Cisco CLI configuration:
    • VLANs
    • EIGRP and Static Routing
    • ACLs
    • Basic VoIP
    • EtherChannel
    • DHCP pools
    • ASA network objects, routing
    • Adjust ASA firewall rules
  • Cisco Meraki portal management
  • Understand monitoring systems over SNMP to be able stop/start SNMP pools
  • Experience with automation (Ansible, Puppet etc)
  • Professional-level Cisco certification is preferred
  • Fluency in English
  • Ability to work within a global team in a fast-paced and dynamic environment
  • Strong analytical skills with demonstrated problem solving ability
  • Excellent communication skills


Additional Information

The following skills would be a plus:
• Experience of working with/for a large telecommunications provider
• Linux server administration
• Experience working with virtual environments and public cloud providers (Azure, AWS, Google)

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