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Senior Network Support Engineer

Managed Services
 
 

Responsibilities

• Offering client support - Investigating and fixing escalated problems
• Debugging and fixing problems with wide-area and local-area business networks
• Discussing problem resolution with client and internal managers
• Analyzing and making changes to infrastructure to improve performance
• Ensuring the correct set-up of monitoring systems
• Maintaining and improving support information and documentation;
• Mentoring junior technical staff
• Occasional involvement in installation projects (including travel to other countries)

 

Qualifications and Experience

• +3 years of experience in Network Engineering
• Good understanding of TCP/IP networking and security
• Experience of supporting Cisco switched and routed networks to the highest level of support escalation
• Experience with automation (Ansible, Puppet etc)
• Professional-level Cisco certification is preferred
• Fluency in English
• Ability to work within a global team in a fast-paced and dynamic environment
• Strong analytical skills with demonstrated problem solving ability

• Excellent communication skills
• Experience of working with/for a large telecommunications provider
• Linux server administration
• Experience working with virtual environments and public cloud providers (Azure, AWS, Google)

 

Additional Information

  • Fast paced international environment
  • Work in projects for some of the biggest brands worldwide
  • Discover multiple career development opportunities (coaching, trainings, certifications, conferences)
  • Access tools that drive continuous learning
  • Get involved in multiple initiatives that drive Technical Excellence
  • Supportive, friendly and healthy work environment
  • English language courses
  • Private health insurance
  • Sport membership reimbursement
  • Fidelity holiday days
  • Endava referral bonus
  • Flexible working hours

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